![]() ![]() The cookie is used to store the user consent for the cookies in the category "Performance". This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is used to store the user consent for the cookies in the category "Other. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly. Communicate/work with Finance, Business Development, and Client Service team to ensure client payments are processed accurately.Ensure client administration and service responsibilities are being met efficiently and professionally.Respond directly or indirectly to client inquiries and requests, prepare client meeting packages, be proactive with client communication and service.Receive clients’ calls and emails and work with the managers and the team to report and address client issues.expo and event preparation and coordination.supervising and tracking website update and maintenance,.maintain and update the client account and profiles,.price list, quote, and proposal creation, updating, tracking, management,.new client onboarding, account creation, and profile building,.Business development activities, including:. ![]() Basic data, sales, and expense analysis, processing, reporting, and forecasting.Coordination with the lab on new sample arrivals.Communicating concerns to Client Service Coordinator for action.Reviewing contents against submission form/packing slip.bringing/making guest drinks (coffee, tea, water, etc.).maintaining boardroom and offices cleanliness,.visitor greeting (sign in, COVID-19 check-ins, coat check, boardroom seating),.Point person to receive any visitors to the office (very few walk-ins), including:.Handle the Company telephone voicemail system. Answer phones and route calls to the correct person or take messages.Receive, sort, and distribute mail and other documents and packages.Prepare, file, and retrieve reports, records, documents, memos, invoices, and letters.Collaborate effectively with HR, Finance, Client Service, and IT teams.Help prepare for meetings and accurately record minutes of meetings.Communicate directly on behalf of leadership team members with internal and external stakeholders.Accepting and coordinating deliveries (incoming and outgoing) to and from the appropriate recipient(s).Maintain office and lab supplies and marketing materials inventory, order, and manage a records database.Coordinate and collaborate with off-site financial advisors and accountants to ensure documents and records are maintained per audit standards.managing relationships and interactions with banks in-person, on phone, or through online banking.expense tracking, managing, and reporting,.preparing and maintaining financial summaries and reports,.issuing, tracking, and pursuing clients’ invoices and payments,.receiving, recording, and paying incoming invoices,.Management of office operations and environment to ensure the office runs smoothly and is always orderly and professional.Together with the leadership team we have grown the business and welcomed 7 new clients and grew the FTE headcount by an additional circa 1000 FTE across Cape Townĭavid is a 2x Battle Beam Champion, a pro Stairmaster and is known for his “Dad jokes”. He led the SA Operations to an overall green scorecard across all international and domestic accounts Since joining the Sigma Group, David strategically implemented a road map to enhance the SA Operations effectiveness around delivery and performance. Winner of 7 national service awards and accreditations (including ECCSA for social services and national customer service of the year award) David is a Mentor for the ‘Future Leaders – Mentoring Network’. David has over 20 years experience within both the UK and offshore locations and has built a reputation for business turnaround and recovery. We live and breathe customer service, working together with you to ensure progress and growth.Ī multi-award-winning leader with a proven track record of success with several FTSE 50 and challenger brands in both B2B and B2C markets. Improving people’s lives is at the core of everything we do. As an outsourcing partner, we provide white-label customer contact and service centre solutions, but at Sigma Connected, we do things a little differently. ![]()
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